BUSINESS CONTINUITY MANAGEMENT (BCM)

Manage incidents and
build resilience
Overview

Business Continuity Management (BCM)

Identifying potential threats, managing business critical incidents and building organisational resilience

When something causes significant disruptions to your business, the ability to recover the delivery of business critical services is absolutely vital. Sentor helps organisations to establish a Business Continuity Management (BCM) programme that makes your organisation more robust in the event of a serious incident, outage or major crisis and provides a framework for building organisational resilience that safeguards its key stakeholders reputation, brand and value-creating activities.

We live in a world where 20% of businesses experience a failure (power outage, natural disaster, hardware failure etc.) in any given year and 80% of those businesses go under in just over a year, according to the US Bureau of Labor. These figures highlight the importance of establishing a BCM programme in order to protect businesses from unacceptable financial and reputational damage.

While some organisations have well-functioning BCM capabilities and planning in place, most organisations struggle with parts of the work or completely lack the ability to handle a significant disruption.

The solution

Sentor can provide your business with BCM expertise, to enhance your ability to respond and build resilience to threats such as natural disasters, data breaches or technology failures. BCM from Sentor can be delivered according to our established four-phase model, but every organisation has different needs, so the programme will be tailored to meet the needs of your organisation.

During a traditional BCM programme we perform the following key activities:

  • Identify and prioritize all key services and functions – Identify the most significant activities that must stay operational or be restored, at a minimum, to keep your business operational
  • Identify risks and impacts – Identify risk impacts to business critical services, and external to your organization that are most likely to disrupt your daily operations
  • Develop and document a Business Continuity Plan – This document shall outline processes and procedures and overarching set of tools which will ensure that you can respond, recover, resume, and restore your business services to a predefined level of operation following natural disasters, data breaches and other unforeseen events that threaten to jeopardize your business’ ability to meet organizational objectives

It is important that your BCM programme is designed to suit your strategies, culture, structures and priorities. Sustainability is key, but your BCM programme also needs to be flexible and adaptable to changes, something that Sentor’s BCM experts will help you establish, refresh and maintain.

Delivery Process – The Sentor four-phase BCM implementation

Delivery Process – The Sentor four-phase BCM implementation

Sentor recommends the four-phase approach, to minimize project risk and provide planning with milestones for management control. You get assistance from Sentor’s BCM experts throughout the establishment of your BCM programme and the continuous work that needs to be done.

Phase 1 – Initiation

  • BCM programme initiation and management commitment (policy statement, scope of the BCM etc.)
  • Risk assessment (risk workshops)
  • Business Impact Analysis (Recovery Time Objective, Recovery Point Objective, etc.)
  • Prioritization (business, units, systems etc.)

Phase 2 – Development

  • Develop BC resilience strategies (crisis scenarios etc.)
  • Emergency preparedness & response (Crisis Management Teams, mobilization plan, contact lists etc.)
  • Develop BC action plans (plans for different crisis scenarios etc.)

Phase 3 – Implementation

  • Implement BC action plans (plans for different crisis scenarios etc.)

Phase 4 – Training, exercise, test and maintenance

  • Awareness and training program
  • Exercise, test and maintain BC plans

Key benefits of BCM from Sentor

Key benefits of BCM from Sentor

  • Identification and management of threats to your business in the event of disruptions
  • Building organizational resilience by implementing proactive controls to minimize the likelihood of threats impacting business critical services to realize
  • Implementation of a proactive approach to prevent and reduce disruption cost
  • Reduction in downtime and recovery time
  • Enhanced ability to sustain operations
  • Higher availability of critical business systems and functions
  • Shows your customers and suppliers that you take business continuity seriously
  • Minimize your and customers’ revenue loss
  • Protect the brand, professional reputation and value-creating activities
  • Having a documented BCP builds customer trust and confidence – a competitive advantage

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Video: BBC visited Sentor

Sentor's technical security consultant demonstrates how easy it is to exploit a security hole in an application and get access to critical information. He even takes control of the microphone and webcam on the journalist’s computer.

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